Curso Oficial Cisco - Implementing Cisco Collaboration Devices (CICD)

Sobre o curso CICD

O curso Implementing Cisco Collaboration Devices (CICD) v1.0 ensina os participantes os conhecimentos e habilidades necessárias para a correta implementação e manutenção das soluções Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, e Cisco Unified Communications Manager IM and Presence Service.

O curso possui 40 horas de duração e é repleto de atividades práticas em laboratórios providos pela Cisco.

Currículo, objetivos do curso, ementa e informações gerais

Objetivos do Curso

Ao concluir o curso CICD, você será capaz de cumprir com os seguintes objetivos:

  • Descrever os componentes de uma solução Cisco Unified Communications e identificar os fluxos de sinalização de chamada e mídia.
  • Conhecer as opções de interfaces administrativa e de usuários no Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, e Cisco Unified Communications Manager IM e Presence Service.
  • Compreender os fluxos de chamadas no Cisco Unified Communications Manager e Cisco Unified Communications Manager Express.
  • Executar tarefas administrativas de endpoints e usuários no Cisco Unified Communications Manager e Cisco Unified Communications Manager Express.
  • Descrever os recursos de telefonia suportados no Cisco Unified Communications Manager e Cisco Unified Communications Manager Express
  • Administrar usuários no Cisco Unity Connection e Cisco Unified Communications Manager IM and Presence Service, e habilitar a maioria dos aplicativos e serviços mais frequentemente utilizados por usuários e endpoints.
  • Descrever como manter uma solução Cisco Unified Communications Manager.

Público-alvo

Este treinamento é destinado para audiências que incluem os seguintes:

  • Administradores de redes e engenheiros de redes.
  • Candidatos a certificação Cisco CCNA Collaboration.
  • Engenheiros de pré vendas e projetistas.

Pré-requisitos

É recomendado que o participante possua os seguintes conhecimentos antes de atender ao curso CICD:

  • Bons conhecimentos de redes convergentes de voz e dados.
  • Conhecimentos básicos de gateways de voz baseados no Cisco IOS.
  • Conhecimentos básicos do Cisco Unified Communications Manager e Cisco Unity Connection.

Faça seu treinamento com os melhores

Pagamento no PayPal com máxima segurança e com um preço imbatível

Ementa do Curso

  • Course Introduction
  • Módulo 1: Cisco Unified Communications Solutions
    • Understanding the Components of Cisco Unified Communications Solutions
    • Understanding the Characteristics of Cisco Unified Communications Solutions
  • Módulo 2: Administrator and End-User Interfaces
    • Understanding Administrator Interfaces
    • Understanding End-User Interfaces
  • Módulo 3: Call Flows in Cisco Call Control Platforms
    • Understanding Call Flows and Call Legs
    • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
    • Understanding Configuration Components that Impact Call Flows in Cisco Unified Communications Manager Express
  • Módulo 4: Endpoint and End-User Administration
    • Understanding End-User Characteristics and Configuration Requirements
    • Understanding End-User Implementation Options
    • Understanding Endpoint Characteristics and Configuration Requirements
    • Understanding Endpoint Implementation Options
  • Módulo 5: End User Telephony and Mobility Features
    • Understanding Telephony Features
    • Enabling Telephony Features
    • Understanding Mobility Features
    • Enabling Mobility Features
  • Módulo 6: Cisco Unity Connetion and Cisco Unified Communications Manager IM and Presence Service
    • Understanding Cisco Unity Connection
    • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Understanding End User and Voice Mailbox Implementation Options
    • Understanding Cisco Unified Communications Manager IM and Presence Service
    • Enabling Cisco Unified Communications Manager IM and Presence Service
  • Módulo 7: Cisco Unified Communications Solution Maintenance
    • Providing End-User Support
    • Understanding Cisco Unified Communications Manager Reports
    • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
    • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Monitoring Voicemail in Cisco Unity Connection
    • Understanding the Disaster Recovery System

Laboratórios

  • Discovery 1: Verify System Information
  • Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • Discovery 3: Verify Voicemail Integration
  • Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
  • Discovery 6: Discover the Cisco Unified Comunications Express COR Implementation
  • Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
  • Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
  • Discovery 9: Device Settings Configuration
  • Discovery 10: Configure Cisco Extension Mobility
  • Discovery 11: Configure Hunt Groups
  • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
  • Discovery 14: Verify the Cisco Unity Connection Integration
  • Discovery 15: Configure a User Template
  • Discovery 16: Configure a User
  • Discovery 17: Configure Cisco MediaSense for Video Greeting
  • Discovery 18: Configure Cisco Unity Connection for Video Greeting
  • Discovery 19: Use Cisco Unified Reporting
  • Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Discovery 21: Generate User Reports
  • Discovery 22: Generate and View a QoS Detail Report
  • Discovery 23: Generate and View a Gateway Utilization Report
  • Discovery 24: Generate a Cisco Unity Connection Serviceability Report
  • Discovery 25: Generate Cisco Unified Serviceability Interfaces
  • Hardware Lab 1: Explore Administrator Interfaces
  • Hardware Lab 2: Explore End-User Interfaces
  • Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager
  • Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
  • Hardware Lab 5: Implement End Users
  • Hardware Lab 6: Implement Endpoints
  • Hardware Lab 7: Enable Telephony Features
  • Hardware Lab 8: Enable Mobility Features
  • Hardware Lab 9: Implement End Users and Voice Mailboxes
  • Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
  • Hardware Lab 11: Provide End-User Support
  • Hardware Lab 12: Generate Cisco Unified Communications Manager CAR Tools Reports
  • Hardware Lab 13: Monitor the Sytem with Cisco Unified RTMT
  • Hardware Lab 14: Back Up Cisco Unified Communications Manager

Conheça mais sobre a nossa visão sobre as certificações da Cisco aqui!

Valor do Investimento

  • Reais (BRL): R$ 12.000,00
  • Cisco Learning Credits (CLC): 30

Learning-partner-Cisco Cisco-Learning-Credits-Logo

Próximos Treinamentos Implementing Cisco Collaboration Devices (CICD) v1.0

março 2024

Sem Treinamentos / Eventos

abril 2024

Sem Treinamentos / Eventos